We always stand by the quality and safety of the babybeads-uk manufactured products we supply and the service we offer. If you’re not completely satisfied, please tell us about it so that we can put the situation right and do better next time! You can return an unused product to us within 28 days for a full refund provided it is in a resalable condition.

We have an 12 month returns policy for faulty babybeads-uk manufactured products, and will endeavour to replace or exchange any items that have become defective within this period as long as the product has been used for its correct purpose only as given in the terms and conditions.  Please tell us the reason you are returning the product, as this really helps us to improve our service to you. We recommend you obtain a Certificate of Posting from the Post Office when returning items to us, to insure you against lost post.
If you are returning an item, or order, with a value above £50 please contact us to discuss the ways in which you can return the order. If the error was ours, we’ll refund the full cost of returning the product to us.

Please contact us for returns address.